Docs/Administration

Support Tickets

Raise a support ticket from inside Manifold, track its status, and get replies in the thread, by email and on the notification bell.

For: All console users2 min read2 sections

Raising a Ticket

  • Open Support in the sidebar and create a ticket. A ticket has a subject, a category (Question, Bug, Billing, Feature, Onboarding or Other) and a priority from Low to Urgent.
  • Describe what happened, what you expected, and the steps to reproduce it. Tickets take no file attachments, so put the detail in the message.
  • The Manifold team replies in the thread; you also get the reply by email and as an in-app notification on the bell.

Ticket Statuses

  • Tickets move through New, Open, Waiting on customer, Resolved and Closed.
  • Waiting on customer means the team has asked you something; reply in the thread to move it on.
  • What To Send Support, on the Troubleshooting page, lists the details that get a ticket answered fastest.

Was this page useful?

Previous

Public API for Developers

Next

Troubleshooting