Docs/Scheduling and Field Work

Fault Codes and Appliance Manuals

Fault codes is the team’s own library of codes seen on checks; the manuals lookup finds the manufacturer’s documentation for an appliance by GC number.

For: Engineers and office teams2 min read2 sections

The Fault Codes Library

Fault codes, under Manage in the sidebar, is a reference library built from your own checks: every code an engineer has recorded, grouped by code and appliance, with how often it was seen, when, and the notes left at the time.

  • Codes are recorded in the Error code & manuals panel on a check. The panel is reference only; it does not diagnose the fault.
  • An appliance’s page shows its own fault-code history, so a repeat visit starts with what went wrong last time.
  • The library belongs to your organisation: it grows from your team’s work and is never shared between workspaces.

Manuals Lookup

  • From the same panel, the manuals lookup finds the manufacturer’s own documentation for the appliance, keyed on its GC number and falling back to make and model.
  • Manifold links to the manufacturer’s file rather than hosting a copy.
  • In the native Android app the index is cached on the device, so a known appliance resolves with no signal, and a manual opened before is available offline too.

Troubleshooting

  • No manual found: check the GC number on the appliance record, then the make and model; the lookup needs one of them.
  • Nothing resolves offline in the browser: the offline index is a native-app feature; the web app needs a connection to search.

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