Billing, Plans, and Entitlements

The Plans

Billing, plans, and entitlements in Manifold determine what each workspace can do and what it costs to run. Manifold is priced per engineer, per month (excluding VAT), across four tiers. The figures below are the introductory early-access rates shown on the Manifold pricing page; final prices are confirmed at launch, so treat these as indicative and check the pricing page for the current rate. Each paid tier also sets the maximum number of engineers, the records you can generate per month, and storage.

• Starter: £15 per engineer / month. Up to 5 engineers, 50 records per month, 5 GB storage. The Manifold core plus AI capture (FlueScan and PlateScan), the client portal, and manual CSV exports.
• Growth: £20 per engineer / month, the most popular tier. Up to 25 engineers, 500 records per month, 25 GB storage. Adds Manifold Assist, AI report drafts, customer card payments, accounting sync (Xero, QuickBooks and Sage), scheduled exports, the Power BI connector, and custom notification settings.
• Scale: £25 per engineer / month. Up to 100 engineers, 2,500 records per month, 100 GB storage. Adds AI insights across your jobs and priority support.
• Enterprise: custom pricing (“Let’s talk”). Unlimited engineers, records, and storage, with portfolio roll-up, onboarding, and bespoke terms.

Your Trial and Founding Member Status

• Every new workspace starts on a 30-day free trial with no card required. During the trial every feature is on, with no seat, record or storage limits, so you can pilot the whole workflow before choosing a plan.
• A trial banner in the console counts down the days left and links to the plans. Manifold also emails you at signup, nudges you if the workspace is still empty in the first two weeks, and warns you seven days before the trial ends.
• The first 50 workspaces to sign up are granted Founding Member status automatically: the price you pay is locked for life, a Founding Member badge shows in the console, and a confirmation email records the number you were given.

Seeing What You Are On

• For the full tier comparison (pricing, seat limits, and per-feature availability), see the Manifold pricing page.
• To see your current plan, the Seats, Records this month and Photo storage meters, and which features are active, open Settings and choose the Billing & plan tab. The old Billing page forwards there.
• Choose a plan opens Stripe Checkout for a first subscription, monthly or annual (annual is charged as ten months). Once subscribed, Manage subscription opens the Stripe customer portal for plan changes, cards and invoices; subscription state stays in sync through verified Stripe webhooks.
• Platform staff can inspect billing status when supporting an account.

Entitlements

• Feature access can depend on entitlements such as AI insights, scheduled exports, or portal features.
• When a feature is not included, Manifold shows a plan message rather than failing silently.
• Allow a few minutes after a change for billing state to propagate, then refresh.

Least-Power Access

Give each person the least powerful role that still lets them do their job. It keeps client data controlled and keeps the audit trail meaningful.

• Use the engineer role for field staff; do not grant office controls they do not need.
• Use client portal users for landlords and agents rather than sharing office credentials.
• Give everyone their own account so records, approvals, and changes stay attributable.
• Deactivate leavers instead of recycling their account for someone new.