Glossary

How To Use This Glossary

This glossary defines the Manifold and UK gas safety terms used throughout the product and the rest of these docs, so a new starter can look up an unfamiliar word without pulling a colleague away from their own work. Skim it once when you join, then come back to it as a reference whenever another doc page uses a term you do not recognise.

Core Terms

• Client: the landlord, letting agent, or property manager who receives records.
• Property: the address where checks happen, holding an appliance register.
• Appliance: a gas appliance such as a boiler, fire, cooker, or water heater.
• Check: one scheduled gas safety visit to a property. Gas safety is the sidebar name for the checks list.
• Job: the umbrella work order. Gas safety checks appear in Jobs automatically, and hand-created jobs cover service, repair, breakdown, install, quote visit and other.
• Follow-up: a callback or task for the office with a due date and priority, open or done.
• Record: the immutable certificate generated from a reviewed check.
• CP12: the Landlord Gas Safety Record, the core domestic certificate. Certificate is the API’s name for a record.
• CP14, GSR, CP16, CP17: the warning notice, gas service record and commercial certificates Manifold also generates.
• Senior review: a review an engineer requests at submit; a pending or returned review blocks record generation until approved.
• Tenant delivery states: Awaiting delivery, Deliver soon, Delivered and Delivery overdue, against the 28-day rule. Records are kept for six years.
• AR / ID / NCS: defect categories - At Risk, Immediately Dangerous, Not to Current Standards.
• Compliance status: valid, due soon, overdue, action required, or unknown (no due date set yet, e.g. a property with no first record). Valid is also the API value for an in-date property.
• Renewal: the next-due lifecycle that drives reminders.
• Quote: priced follow-on work built from a check’s defects and parts, sent to the client for a decision and payable by card.
• Sole-trader mode: single-operator mode that auto-assigns checks to the owner.
• Tenant delivery: statutory delivery of a record to the tenant via secure link.
• PlateScan / FlueScan: camera-assisted capture of data plates and analyser readings, always engineer-confirmed.
• PartScan / CodeScan: photo and barcode capture for parts and materials, always engineer-confirmed.
• Van stock: the per-engineer stock list a part can be picked from during a check.
• Fault codes: every fault code the team has logged, grouped by appliance, with how it was cleared.
• Manuals: the manufacturer documentation lookup on a check, resolved by GC number, with an offline index in the native app.
• Manifold Assist: AI drafting for notes, explanations, and summaries. It suggests; the engineer or office user decides.
• Ask Manifold: read-only, tenant-scoped natural-language analytics.
• Client portal: the sign-in for client users, showing their properties, records, open actions and quote approvals.
• Roles: owner, office, engineer, client and platform admin.
• Founding Member: one of the first 50 workspaces to sign up, with its price locked for life.
• Tax: the Making Tax Digital for Income Tax surface, shown only to eligible sole traders.
• Native app: the Manifold Android app, kept in step with the engineer web app.