Docs/Records, Defects, and Renewals

Checks and Records

Checks and records trace a gas safety check from schedule through mobile capture, review, generation and delivery.

For: Office teams and engineers4 min read6 sections

Interactive lifecycle explorer

Switch between record types to understand what each status means before changing operational state.

  1. 1DraftBeing prepared and not yet scheduled.
  2. 2ScheduledAssigned to an engineer with a date and band.
  3. 3In progressThe engineer has started capturing on site.
  4. 4SubmittedCapture is complete and waiting for office review.
  5. 5Record generatedA record has been produced from the reviewed check.
  6. 6Action requiredA senior reviewer has returned the check for changes, so it stays open until the engineer updates it and the review is approved.
  7. 7CompletedClosed out with nothing outstanding.
  8. 8CancelledThe check was called off and will not be carried out.
Review exampleCustomer-safe walkthrough

Review submitted checks before they become records

The office review queue is where quality is enforced. A record is immutable once generated, so review carefully before generating.

What you see

  • The Gas safety list filtered to status Submitted, sortable by date or created.
  • Per-appliance readings, defects, photos, and signatures to review.
  • A generate action that produces the immutable record.

How to use it

  • Filter to Submitted, sort by date, and work oldest first.
  • Confirm each appliance has the readings its type requires.
  • Resolve anything ambiguous with the engineer before generating.
  • Generate the record only when the evidence is complete and defensible.

Check review queue

Submitted - pending review

GenerateSend back

12 Oakwood Road

A. Mercer

1h ago2 applssubmitted

3 Mill Court

J. Patel

1h ago4 applsphoto review

88 Vale Street

A. Mercer

1h ago1 appldefect: ID

Decision guide

SituationRecommended actionProof it worked
A reading is missingIf the engineer requested a senior review, use Request changes to return it; otherwise agree the correction with the engineer and have them resubmit.The resubmission includes the reading.
A defect needs a categoryConfirm AR, ID, or NCS before generating.The record shows the correct category.
Everything checks outGenerate the record and deliver it.Tenant and client delivery stamps appear.

Troubleshooting path

  1. 1If generation is blocked, the check has no overall result, an appliance has no result, a Satisfactory verdict conflicts with an unsafe appliance, a senior review is still open, or the monthly record allowance is used up.
  2. 2If a record is wrong, correct the source data and complete a new check; a record cannot be regenerated.
  3. 3If a check is missing from the queue, confirm it was submitted rather than left in draft.

Check Lifecycle

  1. 1Confirm the property and appliance register are current.
  2. 2Schedule the check and assign an active engineer.
  3. 3The engineer captures readings, defects, photos, and signatures from Today’s run on their phone, then submits.
  4. 4The office reviews the submitted check and generates the gas safety record.
  5. 5Deliver the record to the tenant and client and schedule any renewal or remedial follow-up.

Check Statuses

Checks live under Gas safety in the sidebar. Each one moves through a fixed set of statuses, and the Generate button appears while a check is Submitted, In progress or Action required.

  • Draft, Scheduled, In progress, Submitted, Record generated, Action required, Completed and Cancelled are the check statuses; the Status and Lifecycle Reference explains each one.
  • Generation is refused when the plan’s monthly records allowance is used up or a trial has lapsed; the message names the reason so the owner knows what to change.

Record Quality

  • Every record should identify the property, client, engineer, Gas Safe number, appliances checked, and outcome.
  • Defects should carry clear severity and remedial guidance before the record is shared.
  • Records are immutable once generated, so review carefully before generating.
  • Record PDFs use a fixed Manifold document palette so they render consistently outside the console theme.

Troubleshooting

  • Record will not generate: confirm the overall result is set, every appliance has a result (or the result is Unable to complete), a Satisfactory verdict has no unsafe appliance, and no senior review is open.
  • Record looks wrong: it cannot be edited, deleted or regenerated once generated. Correct the source data and complete a new check for the property, which produces a new record alongside the old one.
  • Duplicate record: generation is idempotent per check and certificate type, so repeating it opens the existing record rather than minting another; a check can still carry a CP14 warning notice alongside its CP12.

Senior Review

For apprentice, second-engineer, or sensitive jobs, a check can be routed through a senior review before its certificate exists. The engineer ticks Request review when I submit, and the record stays held until the office signs it off.

  • A review moves through requested, changes requested, approved, or cancelled, with a note in each direction.
  • While a review is open, record generation is blocked; approving or cancelling the review releases it, and requesting changes sets the check to Action required until the engineer resubmits.
  • The office reviews from the check detail page, where Manifold Assist can draft the reviewer note on plans that include it.

Troubleshooting

  • Record button blocked with a review message: approve the review, request changes, or cancel it from the check detail page.
  • Review request missing: the engineer must tick Request review when I submit before submitting the check.

Review Before You Generate

Records are immutable once created, so the review step is where quality is enforced. Generate only when the appliance results, defects, photos, and signatures tell a complete and defensible story.

  • Confirm each appliance has the readings its type requires.
  • Confirm defect categories (AR, ID, NCS) and remedial actions are correct.
  • Confirm the engineer signature is present and the certificate identity is right.
  • Resolve anything ambiguous with the engineer before generating, not after.

Why Immutability Helps

A record that cannot be quietly edited after the fact is what makes it trustworthy evidence. Manifold leans into this: generation is idempotent per check, and corrections happen by completing a new check from corrected source data rather than by editing or regenerating the record.

Troubleshooting

  • If a record is wrong, do not look for an edit or regenerate button; correct the source data and complete a new check, which produces a new record.
  • If a record pack is missing a certificate, confirm each underlying check has generated its record.
  • If generation is blocked, the check is missing an overall result or an appliance result, a Satisfactory verdict has an unsafe appliance, or a senior review is still open.

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